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[重要]\r","marks":[]}]}],"state":{}},{"type":"block","id":"AR5c-1654392739340","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"fNi4-1654392739341","leaves":[{"text":"1级:致命错误、系统崩溃、死机、死循环、支付功能金钱受损失 \r","marks":[]}]}],"state":{}},{"type":"block","id":"83U4-1654392739342","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"7MBa-1654392739343","leaves":[{"text":"例子:微信支付功能,支付5元,扣了10元\r","marks":[]}]}],"state":{}},{"type":"block","id":"9joj-1654392739345","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"OMjA-1654392739346","leaves":[{"text":"\r","marks":[]}]}],"state":{}},{"type":"block","id":"9820-1654392739347","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"M1zE-1654392739348","leaves":[{"text":"2级:次主体功能受损失\r","marks":[]}]}],"state":{}},{"type":"block","id":"4sAz-1654392739349","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":&quotyKk-1654392739350","leaves":[{"text":"例子:1、支付功能,输入密码好几次才可以支付成功,2、输入密码支付不成功\r","marks":[]}]}],"state":{}},{"type":"block","id":"yVjj-1654392739351","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"8Irs-1654392739352","leaves":[{"text":" \r","marks":[]}]}],"state":{}},{"type":"block","id":"8T5G-1654392739353","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"qDWK-1654392739354","leaves":[{"text":"3级:涉及到其他功能的正常使用 \r","marks":[]}]}],"state":{}},{"type":"block","id":"wcYA-1654392739355","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"xDgs-1654392739356","leaves":[{"text":"例子:返回键失灵,确定按钮点击没反应\r","marks":[]}]}],"state":{}},{"type":"block","id":"3SpJ-1654392739357","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"v2cn-1654392739358","leaves":[{"text":"\r","marks":[]}]}],"state":{}},{"type":"block","id":"h187-1654392739359","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"GCyF-1654392739360","leaves":[{"text":"4级:建议性bug \r","marks":[]}]}],"state":{}},{"type":"block","id":"XBSl-1654392739361","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"HaMY-1654392739362","leaves":[{"text":"例子:颜色  字体不一样 布局不齐,提示语不清楚\r","marks":[]}]}],"state":{}},{"type":"block","id":"86Yu-1654392739363","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"X5t7-1654392739364","leaves":[{"text":"\r","marks":[]}]}],"state":{}},{"type":"block","id":"7HEF-1654392739365","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"yZVJ-1654392739366","leaves":[{"text":"L1、L2、L3、L4 ==》L ==》level等级 \r","marks":[]}]}],"state":{}},{"type":"block","id":&quothsB-1654392739367","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"3A7U-1654392739368","leaves":[{"text":"高、中、低\r","marks":[]}]}],"state":{}},{"type":"block","id":"ZY4n-1654392739369","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"rrmJ-1654392739370","leaves":[{"text":"\r","marks":[]}]}],"state":{}},{"type":"block","id":"G1mx-1654392739371","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"QNyY-1654392739372","leaves":[{"text":"5、一条完整的bug应该包含哪些信息?【重要】 \r","marks":[]}]}],"state":{}},{"type":"block","id":"Blp5-1654392739373","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"7Lte-1654392739374","leaves":[{"text":"bug编号 ==》bug id\r","marks":[]}]}],"state":{}},{"type":"block","id":"93ov-1654392739375","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"I0Ci-1654392739376","leaves":[{"text":"bug标题 ==》简洁的语言描述测试结果\r","marks":[]}]}],"state":{}},{"type":"block","id":"R37h-1654392739377","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"VMQ3-1654392739378","leaves":[{"text":"bug等级 ==》L1 L2 L3 L4\r","marks":[]}]}],"state":{}},{"type":"block","id":"C95Q-1654392739379","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"2qtn-1654392739380","leaves":[{"text":"bug的优先级 ==》高中低\r","marks":[]}]}],"state":{}},{"type":"block","id":"RGw6-1654392739381","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"c3he-1654392739382","leaves":[{"text":"bug的重现步骤 ==》操作步骤\r","marks":[]}]}],"state":{}},{"type":"block","id":"bJi6-1654392739383","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"w4Xu-1654392739384","leaves":[{"text":"bug的所属模块 ==》测试哪个模块\r","marks":[]}]}],"state":{}},{"type":"block","id":"Er4Y-1654392739385","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"EORX-1654392739386","leaves":[{"text":"bug的附件 ==》截图 录屏\r","marks":[]}]}],"state":{}},{"type":"block","id":"d0UA-1654392739388","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"CNPO-1654392739389","leaves":[{"text":"bug的预期结果 ==》和需求一致\r","marks":[]}]}],"state":{}},{"type":"block","id":"BdwB-1654392739390","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"sTmR-1654392739391","leaves":[{"text":"bug的实际结果 ==》测试出来是什么就是什么\r","marks":[]}]}],"state":{}},{"type":"block","id":"LOv8-1654392739392","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"1QBy-1654392739393","leaves":[{"text":"bug的所属版本 ==》v1.1\r","marks":[]}]}],"state":{}},{"type":"block","id":"xzmm-1654392739394","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"AgKC-1654392739395","leaves":[{"text":"bug的创建人 ==》\r","marks":[]}]}],"state":{}},{"type":"block","id":"LdmB-1654392739396","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"2LdP-1654392739397","leaves":[{"text":"bug指派给谁 ==》开发人\r","marks":[]}]}],"state":{}},{"type":"block","id":"2UON-1654392739398","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"uHOK-1654392739399","leaves":[{"text":"\r","marks":[]}]}],"state":{}},{"type":"block","id":"om2L-1654392739400","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"NF2v-1654392739401","leaves":[{"text":"bug的分类:必现bug  偶现bug(操作10可能出现1次)\r","marks":[]}]}],"state":{}},{"type":"block","id":"B0G9-1654392739402","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"1UNH-1654392739403","leaves":[{"text":"\r","marks":[]}]}],"state":{}},{"type":"block","id":"RNLZ-1654392739404","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"XdEu-1654392739405","leaves":[{"text":"\r","marks":[]}]}],"state":{}},{"type":"block","id":"3TiA-1654392739406","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"k60t-1654392739407","leaves":[{"text":"6、bug的状态(bug的生命周期)有哪些?\r","marks":[]}]}],"state":{}},{"type":"block","id":"iS67-1654392739408","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"yGjR-1654392739409","leaves":[{"text":"1)New:(新的)==》bug被发现 \r","marks":[]}]}],"state":{}},{"type":"block","id":"Tt2h-1654392739410","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"d76a-1654392739411","leaves":[{"text":"2)Assigned(已指派的) ==》开发人员接受此bug \r","marks":[]}]}],"state":{}},{"type":"block","id":"GbiO-1654392739412","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"lgap-1654392739413","leaves":[{"text":"3)Open(打开的)==》开发人员正在修复此bug \r","marks":[]}]}],"state":{}},{"type":"block","id":"TZv2-1654392739414","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"Je3A-1654392739415","leaves":[{"text":"4)Fixed(已修复的)==》bug已经被修复完成 \r","marks":[]}]}],"state":{}},{"type":"block","id":"V4MC-1654392739416","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"g1X6-1654392739417","leaves":[{"text":"5)Pending Reset(待测试)==》按bug优先级进行测试 \r","marks":[]}]}],"state":{}},{"type":"block","id":"WJd1-1654392739418","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"E30d-1654392739419","leaves":[{"text":"6)Reset(测试) ==》测试人员进行测试 \r","marks":[]}]}],"state":{}},{"type":"block","id":"iEO4-1654392739420","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"i1sr-1654392739421","leaves":[{"text":"7)Closed(关闭)==》bug已被修复 \r","marks":[]}]}],"state":{}},{"type":"block","id":"2IRP-1654392739422","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"mRN8-1654392739423","leaves":[{"text":"8、reopen(再打开) ==》测试时发现bug依然存在则重新打开\r","marks":[]}]}],"state":{}},{"type":"block","id":"f7OT-1654392739424","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"U4cY-1654392739425","leaves":[{"text":"\r","marks":[]}]}],"state":{}},{"type":"block","id":"nmhB-1654392739426","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"QTqC-1654392739427","leaves":[{"text":"\r","marks":[]}]}],"state":{}},{"type":"block","id":"lEjZ-1654392739428","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"i0jX-1654392739429","leaves":[{"text":"面试1:你提的问题开发不认可怎么办?\r","marks":[]}]}],"state":{}},{"type":"block","id":"zqhY-1654392739430","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"LUg7-1654392739431","leaves":[{"text":"1、首页会确人一下这个问题是否是自己误操作导致,或者是环境导致\r","marks":[]}]}],"state":{}},{"type":"block","id":"RhnA-1654392739433","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"Zv4S-1654392739434","leaves":[{"text":"2、看需求文档是否变更,如果没有改变,是否符合需求文档,尝试站在用户\r","marks":[]}]}],"state":{}},{"type":"block","id":"mmAL-1654392739435","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"mP73-1654392739436","leaves":[{"text":"角度去和开发沟通,这个问题确实不合理,会影响用户的体验度\r","marks":[]}]}],"state":{}},{"type":"block","id":"Vgrc-1654392739437","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"Y2JV-1654392739438","leaves":[{"text":"3、最后实在不行,把这个问题反馈给领导,找相关负责人确定是否需要修改\r","marks":[]}]}],"state":{}},{"type":"block","id":"xY1I-1654392739439","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"8gfa-1654392739440","leaves":[{"text":"\r","marks":[]}]}],"state":{}},{"type":"block","id":"oVj1-1654392739441","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"ky0W-1654392739442","leaves":[{"text":"面试2:偶现怎么处理?\r","marks":[]}]}],"state":{}},{"type":"block","id":"rfwE-1654392739443","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"tfdm-1654392739444","leaves":[{"text":"1、发现bug现截图,然后尽可能还原当时的场景,如果不能重现,去后台排查下日志\r","marks":[]}]}],"state":{}},{"type":"block","id":"pi53-1654392739445","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"wX42-1654392739446","leaves":[{"text":"2、找到bug的规律,如果能找到截图或者录屏,交给开发,请开发人员尽量修复这个\r","marks":[]}]}],"state":{}},{"type":"block","id":"AHRM-1654392739447","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"0v8Z-1654392739448","leaves":[{"text":"问题\r","marks":[]}]}],"state":{}},{"type":"block","id":"fwhG-1654392739449","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"sEAz-1654392739450","leaves":[{"text":"3、如果还是重现不了,把这个问题反馈给领导,跟进这个bug,看上线后有没有这个问题\r","marks":[]}]}],"state":{}},{"type":"block","id":"5gKd-1654392739451","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"HFfe-1654392739452","leaves":[{"text":"\r","marks":[]}]}],"state":{}},{"type":"block","id":"rBSS-1654392739453","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"NtIS-1654392739454","leaves":[{"text":"面试3:你怎么去定位问题?是前端 还是后端?\r","marks":[]}]}],"state":{}},{"type":"block","id":"FrRm-1654392739455","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"lfit-1654392739456","leaves":[{"text":"1、首页看是样式 布局 字体 颜色等就是前端问题\r","marks":[]}]}],"state":{}},{"type":"block","id":"GB6M-1654392739457","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"4zfg-1654392739458","leaves":[{"text":"2、用抓包工具或者f12定位,去看请求参数是否有问题,如果有,前端问题\r","marks":[]}]}],"state":{}},{"type":"block","id":"f690-1654392739459","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"0y8F-1654392739460","leaves":[{"text":"3、看响应结果,如果返回数据有问题,就是后端问题\r","marks":[]}]}],"state":{}},{"type":"block","id":"64re-1654392739461","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"YgFB-1654392739462","leaves":[{"text":"4、查看下数据库有没有问题,是数据一致\r","marks":[]}]}],"state":{}},{"type":"block","id":"qdgE-1654392739463","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"XT0A-1654392739464","leaves":[{"text":"\r","marks":[]}]}],"state":{}},{"type":"block","id":"wQiP-1654392739465","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"oVeI-1654392739466","leaves":[{"text":"面试4:你们上一家公司bug流程是怎么样?\r","marks":[]}]}],"state":{}},{"type":"block","id":"xrq8-1654392739467","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"hF3q-1654392739468","leaves":[{"text":"多名测试人员发现bug,提交到bug管理工具禅道,请测试经理审核,如果发现\r","marks":[]}]}],"state":{}},{"type":"block","id":"DkXN-1654392739469","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"XyWO-1654392739470","leaves":[{"text":"不是bug或者重复bug,打回给对应测试,如果是bug,给至开发经理,开发经理\r","marks":[]}]}],"state":{}},{"type":"block","id":"SdzG-1654392739471","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"IasJ-1654392739472","leaves":[{"text":"分配给对应的开发,开发人员会先确定bug,如果是bug,(如果不是bug直接给回测试)\r","marks":[]}]}],"state":{}},{"type":"block","id":"DwBX-1654392739473","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"040W-1654392739474","leaves":[{"text":"根据bug优先级进行修复,修复好了后给至测试经理,测试经理分配给对应测试,\r","marks":[]}]}],"state":{}},{"type":"block","id":"lzkG-1654392739475","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"ZHPh-1654392739476","leaves":[{"text":"测试人员进行回归测试,没有就关闭bug,若还有重现提交。\r","marks":[]}]}],"state":{}},{"type":"block","id":"p2xP-1654392739478","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"I4ia-1654392739479","leaves":[{"text":"【领导比较忙,bug严重,且急着上线,这个不用走这个流程直接对接开发】\r","marks":[]}]}],"state":{}},{"type":"block","id":"S6jB-1654392739480","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"jfLv-1654392739481","leaves":[{"text":"\r","marks":[]}]}],"state":{}},{"type":"block","id":"RVCn-1654392739482","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"WOv3-1654392739483","leaves":[{"text":"面试5:你们bug一般包含哪些信息(内容)?\r","marks":[]}]}],"state":{}},{"type":"block","id":"Rg5Q-1654392739484","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"wCxG-1654392739485","leaves":[{"text":"bug编号 ==》bug id\r","marks":[]}]}],"state":{}},{"type":"block","id":"rfWc-1654392739486","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"Cpkj-1654392739487","leaves":[{"text":"bug标题 ==》简洁的语言描述测试结果\r","marks":[]}]}],"state":{}},{"type":"block","id":"6Cj7-1654392739488","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"jEbT-1654392739489","leaves":[{"text":"bug等级 ==》L1 L2 L3 L4\r","marks":[]}]}],"state":{}},{"type":"block","id":"nVvA-1654392739490","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"IUzb-1654392739491","leaves":[{"text":"bug的优先级 ==》高中低\r","marks":[]}]}],"state":{}},{"type":"block","id":"6MpX-1654392739492","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"TXvi-1654392739494","leaves":[{"text":"bug的重现步骤 ==》操作步骤\r","marks":[]}]}],"state":{}},{"type":"block","id":"aGJr-1654392739495","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"m47Y-1654392739496","leaves":[{"text":"bug的所属模块 ==》测试哪个模块\r","marks":[]}]}],"state":{}},{"type":"block","id":"BMZQ-1654392739497","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"bsTB-1654392739498","leaves":[{"text":"bug的附件 ==》截图 录屏\r","marks":[]}]}],"state":{}},{"type":"block","id":"9loc-1654392739499","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"fq5u-1654392739500","leaves":[{"text":"bug的预期结果 ==》和需求一致\r","marks":[]}]}],"state":{}},{"type":"block","id":"w2tr-1654392739501","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"Meue-1654392739502","leaves":[{"text":"bug的实际结果 ==》测试出来是什么就是什么\r","marks":[]}]}],"state":{}},{"type":"block","id":"s2Zf-1654392739503","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"pEQV-1654392739504","leaves":[{"text":"bug的所属版本 ==》v1.1\r","marks":[]}]}],"state":{}},{"type":"block","id":"WDHu-1654392739505","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"INqY-1654392739506","leaves":[{"text":"bug的创建人 ==》\r","marks":[]}]}],"state":{}},{"type":"block","id":"UDDc-1654392739507","name":"paragraph","data":{"version":1},"nodes":[{"type":"text","id":"t20i-1654392739508","leaves":[{"text":"bug指派给谁 ","marks":[]}]}],"state":{}}]">第6讲 bug 管理工具禅道

1、禅道 :项目管理工具,bug管理工具

2.市面上有哪些bug管理工具,每个bug管理工具的特点是什么?
禅道:项目、用例和bug管理工具
JIRA
Bugzilla
Mantis
QC

3、bug管理流程【重点】
提单:测试人员发现bug并且提交到bug管理工具禅道
仲裁:有话语权的大佬

多名测试人员发现bug,提交到bug管理工具禅道,请测试经理审核,如果发现
不是bug或者重复bug,打回给对应测试,如果是bug,给至开发经理,开发经理
分配给对应的开发,开发人员会先确定bug,如果是bug,(如果不是bug直接给回测试)
根据bug优先级进行修复,修复好了后给至测试经理,测试经理分配给对应测试,
测试人员进行回归测试,没有就关闭bug,若还有重现提交。
【领导比较忙,bug严重,且急着上线,这个不用走这个流程直接对接开发】

【简单化】
测试人员发现bug,提交到bug管理工具禅道到对应的开发人开发人员会先确定bug,
如果是bug,(如果不是bug直接给回测试)根据bug优先级进行修复,修复好了后给至测试,
测试人员进行回归测试,没有就关闭bug,若还有重现提交。

4、bug的级别有哪些? 【致命 严重 一般 建议】==>[重要]
1级:致命错误、系统崩溃、死机、死循环、支付功能金钱受损失
例子:微信支付功能,支付5元,扣了10元

2级:次主体功能受损失
例子:1、支付功能,输入密码好几次才可以支付成功,2、输入密码支付不成功

3级:涉及到其他功能的正常使用
例子:返回键失灵,确定按钮点击没反应

4级:建议性bug
例子:颜色  字体不一样 布局不齐,提示语不清楚

L1、L2、L3、L4 ==》L ==》level等级
高、中、低

5、一条完整的bug应该包含哪些信息?【重要】
bug编号 ==》bug id
bug标题 ==》简洁的语言描述测试结果
bug等级 ==》L1 L2 L3 L4
bug的优先级 ==》高中低
bug的重现步骤 ==》操作步骤
bug的所属模块 ==》测试哪个模块
bug的附件 ==》截图 录屏
bug的预期结果 ==》和需求一致
bug的实际结果 ==》测试出来是什么就是什么
bug的所属版本 ==》v1.1
bug的创建人 ==》
bug指派给谁 ==》开发人

bug的分类:必现bug  偶现bug(操作10可能出现1次)


6、bug的状态(bug的生命周期)有哪些?
1)New:(新的)==》bug被发现
2)Assigned(已指派的) ==》开发人员接受此bug
3)Open(打开的)==》开发人员正在修复此bug
4)Fixed(已修复的)==》bug已经被修复完成
5)Pending Reset(待测试)==》按bug优先级进行测试
6)Reset(测试) ==》测试人员进行测试
7)Closed(关闭)==》bug已被修复
8、reopen(再打开) ==》测试时发现bug依然存在则重新打开


面试1:你提的问题开发不认可怎么办?
1、首页会确人一下这个问题是否是自己误操作导致,或者是环境导致
2、看需求文档是否变更,如果没有改变,是否符合需求文档,尝试站在用户
角度去和开发沟通,这个问题确实不合理,会影响用户的体验度
3、最后实在不行,把这个问题反馈给领导,找相关负责人确定是否需要修改

面试2:偶现怎么处理?
1、发现bug现截图,然后尽可能还原当时的场景,如果不能重现,去后台排查下日志
2、找到bug的规律,如果能找到截图或者录屏,交给开发,请开发人员尽量修复这个
问题
3、如果还是重现不了,把这个问题反馈给领导,跟进这个bug,看上线后有没有这个问题

面试3:你怎么去定位问题?是前端 还是后端?
1、首页看是样式 布局 字体 颜色等就是前端问题
2、用抓包工具或者f12定位,去看请求参数是否有问题,如果有,前端问题
3、看响应结果,如果返回数据有问题,就是后端问题
4、查看下数据库有没有问题,是数据一致

面试4:你们上一家公司bug流程是怎么样?
多名测试人员发现bug,提交到bug管理工具禅道,请测试经理审核,如果发现
不是bug或者重复bug,打回给对应测试,如果是bug,给至开发经理,开发经理
分配给对应的开发,开发人员会先确定bug,如果是bug,(如果不是bug直接给回测试)
根据bug优先级进行修复,修复好了后给至测试经理,测试经理分配给对应测试,
测试人员进行回归测试,没有就关闭bug,若还有重现提交。
【领导比较忙,bug严重,且急着上线,这个不用走这个流程直接对接开发】

面试5:你们bug一般包含哪些信息(内容)?
bug编号 ==》bug id
bug标题 ==》简洁的语言描述测试结果
bug等级 ==》L1 L2 L3 L4
bug的优先级 ==》高中低
bug的重现步骤 ==》操作步骤
bug的所属模块 ==》测试哪个模块
bug的附件 ==》截图 录屏
bug的预期结果 ==》和需求一致
bug的实际结果 ==》测试出来是什么就是什么
bug的所属版本 ==》v1.1
bug的创建人 ==》
bug指派给谁

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